Refund Policy

At AI Freelancer, we strive to provide a high-quality experience. We understand that circumstances change, and this policy explains when and how you may request a refund for payments made on our platform.

This policy applies to all paid plans and add-ons purchased on www.aifreelancer.app. Please read it carefully before making a purchase.

New subscribers are eligible for a full refund within 14 days of their first paid subscription, provided:

1. This is your first paid subscription on AI Freelancer (not a renewal).
2. You have consumed fewer than 50 AI generations since your subscription started.
3. Your account has not been suspended for violating our Terms of Service.

To request a refund under this guarantee, email support@aifreelancer.app with the subject line "Refund Request" and include your registered email and the reason for your request.

Subscription renewal charges are generally non-refundable. Once a new billing cycle begins and your generation quota is renewed, that charge cannot be reversed.

However, if you experience a technical issue on our end (such as a billing error or double charge), we will investigate and issue a corrective refund or credit within 5 business days of your report.

To avoid being charged for a renewal you do not want, cancel your subscription from your account settings before the renewal date. Your access will continue until the end of the current paid period.

One-time generation pack purchases (extra generation credits added to your account) are non-refundable once activated.

Exceptions apply if:
• The credits were not added to your account due to a payment processing error.
• A technical fault on our platform prevented you from using the credits.

In such cases, contact us with proof of payment and we will restore your credits or issue a refund.

Refund processing varies by payment method:

• Chargily (CIB / Dahabiya): Refunds are processed back to the original payment source within 5–10 business days. Processing times depend on your bank.

• BaridiMob (Algeria Post): Refunds are issued as account credit or transferred back via BaridiMob within 7–14 business days.

• Lemon Squeezy (International Card): Refunds are returned to the original card within 5–10 business days, subject to Lemon Squeezy's refund policies.

• Cash on Delivery (COD): COD refunds are processed as platform credit applied to your AI Freelancer account, usable toward future purchases.

The following are explicitly excluded from our refund policy:

• Subscriptions cancelled after 14 days of the first billing (beyond the money-back guarantee window).
• Any plan where more than 50 AI generations have been consumed.
• Accounts terminated due to Terms of Service violations.
• Dissatisfaction with AI output quality — as AI generation is inherently probabilistic, we cannot guarantee specific results and encourage use of the free plan to test before upgrading.
• Purchases made using promotional codes, discount campaigns, or referral credits.
• Requests made more than 30 days after the original purchase date.

To submit a refund request, follow these steps:

1. Email us at support@aifreelancer.app with the subject: "Refund Request – [Your Email]"

2. Include in your message:
  • Your registered email address.
  • The date of purchase and payment method used.
  • A brief reason for the refund request.

3. We will review your request and respond within 3 business days.

4. If approved, the refund will be processed to your original payment method (or as account credit for COD) within the timeframe listed above for your payment type.

We strongly encourage you to contact us before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly and amicably.

Initiating an unjustified chargeback may result in:
• Immediate suspension of your account.
• Blacklisting from future use of AI Freelancer.
• Reporting to payment processors as per their fraud prevention policies.

If a chargeback is successfully reversed in our favor, any associated account will remain permanently suspended.

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of AI Freelancer following a policy change constitutes acceptance of the new policy.

For any questions about this policy, contact us at support@aifreelancer.app.